Shipping Questions for our Deliveries.
Q) What are our freight and handling charges?
A) Postage prices are as follows:
0 - 3kg = $10
3 - 8kg = $15
Q) How long will it take to receive my order?
A) Delivery once payment is confirmed is between 1-14 days for Australia wide deliveries depending on your location. Obviously the more remote places that don't have a mailing centre for hundreds of kilometres for example are sometimes going to be the deliveries that can take up to 14 working days.
Out of stock items
Q) What if the items I order are out of stock?
A) We generally carry good levels of stock for most of our online products however in the event that we are out of stock of an item if we have more on the way we will backorder the products for you and ship the items a few days later when they arrive. In the event that all of your order is out of stock and are unable to obtain new stock quickly, we will inform you and ask if you would like us to hold the order, cancel or refund the order if already paid for.
Q) Do we carry stock of all items listed on hand?
A) no, we do not carry on hand all listed items, we do have close to most items in stock however we some times do not have in stock expensive products such as some of the Shimano Reels like the Shimano Stella and Tiagra reels for example which has a big price ticket. We generally do not sell enough of these to warrant us keeping them on hand, but we do have them on offer at our best prices and get them in usually the next day before we then pack and ship the item directly to you. So there is not a big delay.
Q) If I live local to the business are the prices the same in the shop as they are online?
A) No, some of the items are the same price but most often cheaper than in store. Our reasoning for this is we are trying to achieve sales on a national level by offering discounted prices online.
Q) Can I have the same price as online if I just come into the store?
A) No, if you live local you cannot come into the store and expect the same level of pricing. You may however place an order online and have the order delivered to your door or there is a pick up option available in our checkout but to obtain the national pricing level you must order online.
A) We accept Paypal which also has a Credit Card facility if you do not have a current account with them.
Q) If I want delivery to an Australian address and want to pay with credit card do I have to use Pay Pal?
A) Yes as we prefer you to as this is the fastest method of approval for the order as it proves the authenticity or of the buyer, the card, and we can ship your goods quickly.